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At first I thought I may have forgotten my password and I tried to do a password reset. Finally, I found this really cheesy technical support form that you can send into them that they mention may or may not get a response.

After 2 days I did get the following email back from them:"You were reported for harassing users.

I saw her back on the site several months later and we started dating again.

How do I see if they are not renewing me, no response back in 2 days.Please contact them directly, or follow these instructions to cancel your ongoing subscription: **.We consider this matter resolved."So apparently I was harassing someone from my completely inactive account.If you write them a letter and they haven't yet liked you they will never know you wrote them so your letter and your effort goes unnoticed.In addition if they do like you and you decide to write them a message the chances are about 95% of those messages are not personal whatsoever and the respondent NEVER replies to any questions you may have asked them and my only conclusion is that someone in another country is working these replies because most the time the sentences and grammar are so NON American it's obvious. Once in a while you'll receive a notification stating that someone has liked you.